Intercom Live Chat

Intercom Live Chat

Streamline customer interactions and support with an efficient live chat service.

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It’s a customer communication platform with a suite of integrated products for every team – including sales, marketing, product, and support. 

With this plugin, you can add the Intercom Messenger to your Dukaan store in just a few clicks and start chatting to customers and visitors to your website right away.


  • Team Inbox to answer customer questions through a collaborative, shared, and highly customizable Inbox.
  • Outbound Messages like targeted email, mobile push, and in-app messages to encourage customers to take action, or convert visitors to loyal customers.
  • Help Center Articles to create a knowledge base to provide your customers with self-serve support.
  • Product Tours to onboard and support customers and highlight new features with guided, adoption-driving tours.
  • Custom Bots to create customized, conversational bots to qualify leads, triage support inquiries, and more.
  • Resolution Bot to automatically answer customer questions and resolve simple issues so your team has more time for personalized customer interactions.

Installation guide

Here's how you can start using Intercom:

  • To start using Intercom, create an account on Intercom or log in (if you have one)
  • Click on your profile icon and select Settings
  • Now under settings, click Installation and select Web
  • Under the “Install Chat for Visitors” section, click on With Code
  • Copy the app_id
  • Now, Install the Intercom plugin on Dukaan
  • Click on Settings and it’ll ask for Intercom App ID
  • Paste your App ID here to complete the installation


What is Intercom?
What are the benefits of using Intercom?
How to install the Intercom plugin?

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